Indonesia TransJakarta Service Deemed Awful

Bus TransJakarta tengah mengambil penumpang
Sumber :
  • VIVAnews/Maryadi

VIVAnews - The Indonesian Consumers Foundation (YLKI) expects the change of TransJakarta status from public service board (BLU) to limited liability company (PT) will also change its current management, which is considered as poor.

"Currently BLU Transjakarta is chaired by only an echelon III-official, so structurally it is difficult to coordinate with Public Works ministry, and the police. This is despite the money being managed amounts to Rp1 billion a day," said YLKI daily board member, Tulus Abadi, Thursday.

Based on a survey YLKI conducted, he added, the long interval of bus arrival and density in the bus are the main complaints of passengers.

"TransJakarta’s service can be regarded as the worst in the world. Because in Bogota, Colombia, the interval of bus arrival is only 1.3 minutes. In Guangzhou, China, is even only 1.1 minutes. While in Jakarta, just experience it," he said.

He said that so far there is no minimum service standards for TransJakarta bus. It is expected that the PT entity can produce minimum service standards for the benchmark of the company's success.

Ideally, Tulis said, bus headways should be set at 3 minutes, 5 minutes, or 10 minutes.

In addition, the number of passengers, usually 85, in a bus should be reduced. This is aimed to prevent or alleviate unpleasant smell and sexual harassment.

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VIVA.co.id
24 April 2024